Terms and Conditions

Thank you for shopping with IEMMA! We are committed to providing you with high-quality products and an exceptional shopping experience. Your trust and satisfaction are at the heart of everything we do. If you have any questions, feedback, or require assistance, please don’t hesitate to reach out to our support team. We’re here to help and ensure your experience with IEMMA is nothing short of excellent.

These Terms and Conditions (“Terms”) govern your use of our website (“Site”), the services we provide, and your purchase of products. By accessing, browsing, or using the Site, you agree to these Terms. If you do not agree, please discontinue use of the Site immediately.

These Terms form a legally binding agreement between you (“User” or “Customer”) and IEMMA (“we,” “us,” or “our”), a company registered under the laws of the Meydan Free Zone, United Arab Emirates (UAE).

  1. Scope of Application

These Terms apply to:

  • All visitors, users, and customers of the Site.
  • All products, services, and digital content offered through the Site.
  • Any communications, transactions, or interactions between you and IEMMA.

By using our Site, you confirm that you have read, understood, and agreed to these Terms.

  1. Eligibility

To access and use the Site, you must:

  • Be at least 18 years old or have reached the age of majority in your jurisdiction.
  • Have the legal capacity to enter into binding contracts under applicable laws.
  • Provide accurate, complete, and up-to-date information when required.

If you are under the age of majority, you may use the Site only under the supervision of a parent or legal guardian who agrees to these Terms.

  1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or, if under the age of majority, you are using the Site with the consent and supervision of a parent or legal guardian.

You agree not to use the Site for any illegal or unauthorized purpose, including violating local laws or transmitting harmful code, such as viruses or malware. Breaches of these terms may result in the immediate termination of your access to our services.

  1. OTP (One-Time Password) Requirement

For security purposes, all purchases made on IEMMA will require an OTP (One-Time Password) sent to your registered email or phone number. This added layer of security ensures that only authorized users can complete transactions on the Site. By making a purchase, you consent to receiving OTPs for verification purposes. It is your responsibility to ensure that the email or phone number provided during checkout is accurate and accessible.

  1. Modifications to Terms

IEMMA reserves the right to amend these Terms at any time without prior notice. Changes will be effective immediately upon posting on the Site, with the updated “Effective Date” clearly displayed. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

  1. Products and Services
    1. Product Descriptions:
      We strive to provide accurate descriptions, images, and information about our products. However, we do not guarantee that all details are error-free, current, or complete. If a product is not as described, your sole remedy is to return it in unused condition as outlined in our Return and Refund Policy.
    2. Availability:
      All products are subject to availability. IEMMA reserves the right to limit quantities, discontinue items, or cancel orders without prior notice.
    3. Global Use:
      Products may not be available, legal, or appropriate for use in all jurisdictions. It is your responsibility to ensure compliance with local regulations before purchasing.
  1. Accuracy, Completeness, and Timeliness of Information

IEMMA strives to ensure the accuracy of all content on the Site, including product descriptions and pricing. However:

  • Errors such as typographical inaccuracies or pricing discrepancies may occur.
  • IEMMA reserves the right to:
    1. Correct any errors or omissions at any time without prior notice.
    2. Cancel orders affected by inaccuracies even after confirmation.
    3. Limit quantities and revise promotions or product availability at its discretion.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

  1. Modifications to the Service, Pricing, and Payment
    1. Pricing:
      Prices are displayed in your selected currency. Prices are subject to change without notice. Note: All import duties, custom fees, and taxes are the responsibility of the customer. IEMMA reserves the right to correct pricing errors or cancel orders where pricing inaccuracies occur.
    2. Payment Methods:
      Payments must be made using accepted methods displayed on the Site. By providing payment details, you authorize IEMMA or our payment processors to charge your payment method for the total amount.
    3. Failed Transactions:
      If payment fails, the order will not be processed. IEMMA is not responsible for delays caused by payment issues.
    4. Fraud Prevention:
      You must use your own credit card or payment account for transactions. IEMMA is not liable for fraudulent use, and the user bears full responsibility for proving unauthorized transactions to their financial institution.
  1. Orders and Acceptance
    1. Order Placement:
      By placing an order, you make an offer to purchase. All orders are subject to acceptance and availability.
    2. Order Confirmation:
      You will receive an email confirmation upon placing your order. This acknowledgment does not constitute acceptance of your order.
    3. Right to Cancel:
      We reserve the right to cancel any order for reasons including, but not limited to:
      • Product unavailability.
      • Errors in pricing or product details.
      • Suspected fraud or unauthorized activity.
  1. Shipping and Delivery
    1. Shipping:
      We ship to regions specified at checkout. Shipping fees and estimated delivery times will be provided during the ordering process.
    2. Delivery Estimates:
      Delivery timelines are estimates and not guarantees. Delays may occur due to customs processing, courier issues, or unforeseen events.
    3. International Orders:
      Import duties, taxes, and customs fees are the responsibility of the customer. IEMMA is not liable for delays or confiscations caused by local regulations.
    4. Risk of Loss:
      Ownership and risk pass to you upon delivery to the specified address. IEMMA is not responsible for lost or undeliverable packages due to incorrect or incomplete addresses.

For detailed information, refer to our shipping information.

  1. Returns, Refunds, and Cancellations

For detailed information, refer to our Return and Refund Policy.

  1. Prohibited Activities

You agree not to engage in the following:

    1. Actions that harm or disrupt the Site’s functionality, security, or integrity.
    2. Posting or sharing unlawful, offensive, or harmful content.
    3. Misusing promotional offers, coupons, or discounts.
    4. Engaging in fraudulent or unauthorized activity.
  1. Intellectual Property
    1. Ownership:
      All content on the Site, including text, graphics, logos, and software, is the intellectual property of IEMMA or its licensors.
    2. Restrictions:
      You may not reproduce, distribute, or modify any content without our prior written consent.
  1. Limitation of Liability
    1. General:
      The Site is provided “as is” without warranties of any kind, express or implied.
    2. Liability Cap:
      IEMMA’s liability is limited to the amount paid for the product in question.
    3. No Responsibility For:
      • Indirect, incidental, or consequential damages.
      • Losses caused by delays, interruptions, or Site errors.
  1. Indemnification

By using our Site, you agree to indemnify, defend, and hold harmless IEMMA, including our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, from and against any claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Site.
  • Breach of these Terms.
  • Violation of laws or third-party rights.
  1. Governing Law and Dispute Resolution
    1. Governing Law:
      These Terms are governed by the laws of the Meydan Free Zone, UAE.
    2. Jurisdiction:
      Disputes will be resolved exclusively in the courts of the Meydan Free Zone.
    3. Arbitration:
      At our discretion, disputes may be resolved through binding arbitration in accordance with UAE arbitration laws.
  1. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force.

  1. Force Majeure

IEMMA is not responsible for delays or failures caused by events beyond our control, including natural disasters, labor strikes, or technical failures.

  1. Contact Us

For any questions or concerns about these Terms, please contact us:

  • Email: info@iemma.store
  • Phone: +971507617178