Privacy &  Cookies Policy

Thank you for trusting IEMMA!
Your privacy is our priority, and we are committed to protecting your personal data while providing an exceptional shopping experience.

At IEMMA, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website (“Site”) and services. By accessing or using our Site, you agree to the practices described herein. If you have any questions or concerns, please contact us at info@iemma.store

  1. What Personal Data Do We Collect?

We collect personal data in various ways to provide and improve our services:

  1. Information You Provide to Us Directly:
    • Name, email address, phone number, shipping and billing addresses, and other contact details.
    • Payment details (e.g., credit/debit card information).
    • Information you add to your account profile, such as preferences or reviews.
    • Details you share when contacting customer support, entering a competition, or completing a survey.
  2. Information Collected Automatically:
    • Data collected via cookies and similar tracking technologies, such as pages viewed, links clicked, and browsing activity.
    • Device information, including IP address, browser type, operating system, and geographic location (if permitted).
  3. Transaction Information:
    • Records of your purchases, returns, and interactions with our Site.
  4. Other Information:
    • Any data necessary to provide our services, such as preferences for products or responses to surveys.
  1. How Is Your Personal Data Used?

We use your data to deliver our services and enhance your experience. Specifically, we may use your information to:

  • Fulfill Orders: Process transactions, ship products, and manage returns or exchanges.
  • Manage Accounts: Maintain your account, personalize your experience, and show relevant content.
  • Customer Support: Respond to your inquiries, process complaints, and provide assistance.
  • Marketing and Personalization: Send promotional messages, newsletters, or offers based on your preferences and browsing behavior (subject to your consent).
  • Improve Services: Analyze usage trends, monitor Site performance, and improve our products and services.
  • Security: Detect and prevent fraud, unauthorized activities, and other security risks.
  • Legal Compliance: Fulfill our legal and regulatory obligations.

We may also use anonymized and aggregated data for analytics and research purposes.

  1. Legal Basis for Processing Personal Data

Our use of your data is justified under one or more of the following legal bases:

  • Contractual Necessity: To perform a contract with you or process transactions.
  • Consent: When you opt-in for marketing or provide optional information.
  • Legitimate Interests: To operate and improve our business, provide tailored content, and protect our Site.
  • Legal Obligations: To comply with applicable laws and regulations.
  1. Marketing and Communication
  1. Marketing Messages:
    • If you opt-in, we may send marketing messages via email, SMS, or other channels about products, promotions, and services.
    • You can opt-out at any time by clicking the “unsubscribe” link in emails or contacting us at info@iemma.store.
  2. Personalized Advertising:
    • We may use cookies and tracking technologies to show you ads relevant to your interests.
    • To opt-out of targeted advertising, adjust your browser settings or use the options provided in the “Cookies” as specified in section 8.
  1. Sharing Your Information

We may share your personal data with third parties under the following circumstances:

  1. Service Providers:
    • Third parties assisting with payment processing, shipping, and Site operations.
  2. Legal Compliance:
    • With law enforcement or government authorities when required by law.
  3. Business Transfers:
    • In the event of a merger, acquisition, or sale of assets, your data may be shared with the acquiring entity.
  4. Anonymized Data:
    • Non-identifiable information may be shared for analytics, research, or marketing purposes.
  1. Data Retention

We retain your data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling transactions and maintaining your account.
  • Complying with legal, tax, and warranty requirements.
  • Addressing disputes or claims.

When your data is no longer needed, we securely delete or anonymize it.

  1. Data Security

We, at IEMMA use industry-standard measures to protect your data, including:

  • Encryption: Secure transmission of sensitive information, such as payment details, using SSL encryption.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Conducting security reviews and updates to ensure data safety.

While we do everything, we can to keep your information safe and secure, no system is completely flawless. By using our site, you’re trusting us to take great care of your data, and we truly value that trust.

  1. Cookies and Tracking Technologies

To enhance your experience and provide tailored services, we use cookies and similar tracking technologies. By using our Site, you consent to their use as outlined below.

  1. Why Do We Use Cookies?
    Cookies help us provide a seamless, secure, and efficient browsing experience. They are used for:
  • Essential operations: Ensuring our website functions smoothly, including navigation and enabling core functionalities.
  • Shopping features: Allowing you to add items to your shopping cart or Wishlist and complete transactions.
  • Understanding visitor behavior: Analyzing how visitors interact with our Site, identifying popular pages, and improving our content and design.
  • Evaluating success: Measuring the effectiveness of advertising campaigns, promotions, and communications to make them more impactful and relevant.
  • Personalized experiences: Delivering tailored content and advertising aligned with your preferences and interests.
  • Affiliate tracking: Recognizing and rewarding partners who help us reach new customers or promote our products on their platforms.
  1. Types of Cookies We Use
    We use the following types of cookies:
  • Essential Cookies: Enable basic functionalities like secure logins and shopping cart operations.
  • Performance Cookies: Monitor Site performance and identify areas for improvement.
  • Personalization Cookies: Remember your preferences (e.g., language or region) for a tailored experience.
  • Advertising Cookies: Deliver relevant ads and track their performance.
  • Third-Party Cookies: Support external services like social media sharing and analytics.
  1. Managing Cookies
    You have control over how cookies are used:
  • Browser settings: Most browsers allow you to block or delete cookies. Note that disabling cookies may limit your ability to use certain features of the Site.
  • Cookie preferences on our Site: Manage cookies through the banner or settings when you visit our Site.
  1. Data Sharing and Consent
  • We may share anonymized data with third-party service providers to improve Site functionality and deliver targeted advertising.
  • We do not share personally identifiable information without explicit consent.
  1. Updates to This Section
    We may update this section to reflect changes in our practices or legal obligations. Please review this policy periodically for the latest updates.

For further assistance or questions about our use of cookies, email us at info@iemma.store

  1. International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable laws and provide adequate protection for your information.

  1. Your Rights

You have the right to:

  • Access Your Data: Request a copy of the personal data we hold about you.
  • Correct Your Data: Update inaccurate or incomplete information.
  • Delete Your Data: Request deletion of your data, subject to legal obligations.
  • Restrict Processing: Limit how your data is used in certain circumstances.
  • Object to Processing: Decline data processing for marketing or other purposes.
  • Data Portability: Receive a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@iemma.store.

  1. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Significant updates will be communicated via our Site or email. Your continued use of our Site after such changes constitutes acceptance of the updated policy.

  1. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: info@iemma.store
  • Phone: +971507617178