Privacy policy

Privacy & Cookies Policy

Thank you for trusting IEMMA.
Your privacy is our priority, and we are committed to protecting your personal data while delivering an exceptional shopping experience.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (“Site”) and services. By accessing or using our Site, you agree to the practices described in this policy.

If you have questions or concerns, contact us at info@iemma.store.

2. What Personal Data Do We Collect?

A. Information You Provide Directly:

  • Name, email, phone number, shipping & billing addresses.

  • Payment information (e.g., credit/debit card details).

  • Preferences, reviews, and information added to your account.

  • Information shared via customer support, surveys, or competitions.

B. Information Collected Automatically:

  • Browsing data: pages viewed, links clicked, session activity.

  • Device data: IP address, browser, operating system, location (if permitted).

C. Transaction Information:

  • Records of purchases, returns, and interactions.

D. Other Information:

  • Product preferences and survey responses necessary for service delivery.

3. How We Use Your Personal Data

We use your data to:

  • Fulfill Orders: Process payments, ship products, handle returns.

  • Manage Accounts: Personalize your experience, display relevant content.

  • Customer Support: Resolve inquiries or complaints.

  • Marketing: Send newsletters or promotions (with your consent).

  • Improve Services: Analyze trends, enhance performance.

  • Security: Prevent fraud or unauthorized access.

  • Legal Compliance: Meet our legal obligations.

We may also use anonymized, aggregated data for research and analytics.

4. Legal Basis for Processing

Your data is processed under the following legal grounds:

  • Contractual Necessity: To fulfill purchases and agreements.

  • Consent: For optional features like marketing.

  • Legitimate Interests: To improve services and protect our platform.

  • Legal Obligations: To comply with applicable laws.

5. Marketing & Communications

A. Marketing Messages:

  • Sent via email, SMS, or other platforms (only with your opt-in).

  • Opt out at any time via the “unsubscribe” link or email us.

B. Personalized Advertising:

  • Uses cookies and tracking tools to show relevant ads.

  • To opt out, adjust your browser or cookie settings on our Site.

6. Sharing Your Information

We only share your data when necessary:

  • Service Providers: For payments, shipping, and website operations.

  • Legal Compliance: When required by law or governmental request.

  • Business Transfers: During mergers, acquisitions, or sales.

  • Anonymized Data: Shared for research, insights, or marketing purposes.

We do not sell your personal data.

7. Data Retention

We retain personal data only as long as necessary to:

  • Complete transactions and manage your account.

  • Comply with legal and tax obligations.

  • Resolve disputes.

When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement strong security measures to protect your data:

  • Encryption: Secure transmission (SSL) of sensitive data.

  • Access Controls: Only authorized personnel can access personal data.

  • Routine Audits: Regular reviews and updates to safeguard systems.

Though no system is 100% secure, we strive to maintain the highest standards.

9. Cookies & Tracking Technologies

A. Why We Use Cookies:

  • Essential Functions: Enable navigation and shopping.

  • Shopping Features: Cart and Wishlist functionality.

  • Analytics: Understand behavior and improve content.

  • Marketing: Measure ad effectiveness and personalize offers.

  • Affiliate Tracking: Reward referring partners.

B. Types of Cookies:

  • Essential Cookies: For login and checkout functionality.

  • Performance Cookies: To improve Site usability.

  • Personalization Cookies: Save preferences.

  • Advertising Cookies: Targeted promotions.

  • Third-Party Cookies: Enable analytics and social sharing.

C. Managing Cookies:

  • Browser Settings: Control cookie use or disable entirely.

  • Site Settings: Use the cookie consent banner on our Site.

 

You may lose some functionality if cookies are disabled.

 

10. International Data Transfers

As a global business, your data may be transferred and processed outside your country. We ensure these transfers are legal and that your data remains protected.

11. Your Rights

You have the right to:

  • Access your personal data.

  • Correct inaccurate or outdated information.

  • Delete your data, where permitted.

  • Restrict or object to data processing.

  • Port your data to another service.

To exercise your rights, email info@iemma.store.

12. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.

13. Changes to This Policy

We may update this policy from time to time to reflect legal or business changes.
Significant updates will be communicated via our Site or email.
Your continued use of the Site confirms your acceptance of the revised policy.

14. Contact Us

For privacy questions or to exercise your data rights: