Terms of service

Terms and Conditions

Welcome to IEMMA! We’re committed to providing exceptional beauty products and a smooth, trustworthy shopping experience. These Terms and Conditions (“Terms”) govern your use of our website (“Site”), purchases, and interactions with our services.

By using this Site, you agree to these Terms. If you do not agree, please stop using the Site immediately.

1. Legal Agreement

These Terms constitute a legally binding agreement between you (“User” or “Customer”) and IEMMA, a company registered in the Meydan Free Zone, United Arab Emirates (UAE).

2. Scope of Application

These Terms apply to:

All visitors and users of the IEMMA website.
All products, services, and content provided via the Site.
Any communications, transactions, or interactions with IEMMA.

By using the Site, you confirm that you have read, understood, and agree to comply with these Terms.

3. Eligibility

To use the Site, you must:

Be at least 18 years old or the legal age of majority in your jurisdiction.
Have the legal capacity to enter into binding contracts.
Provide accurate and complete information when required.

Users under 18 may only use the Site under parental or guardian supervision.

4. Online Store Terms

By using our Site:

You confirm you meet the age and legal requirements.
You agree not to use the Site for unlawful purposes or to transmit malware, viruses, or harmful code.
Violations may result in termination of your access.

5. OTP (One-Time Password) Verification

All purchases on IEMMA require OTP verification for security. OTPs are sent to your registered email or phone number. It is your responsibility to ensure your contact information is accurate and accessible.

6. Modifications to Terms

We reserve the right to modify these Terms at any time.
Changes are effective upon posting on the Site, with the updated “Effective Date” shown.
Continued use after changes constitutes acceptance.

7. Products & Services

A. Product Descriptions

We strive for accuracy in all product listings. However, we do not guarantee that descriptions, images, or other content are always complete or error-free.
If a product is not as described, you may return it per our Return Policy.

B. Availability

All items are subject to availability.
We reserve the right to limit quantities, discontinue items, or cancel orders at our discretion.

C. Global Use

You are responsible for ensuring the products are legal and appropriate for use in your country.

8. Accuracy of Information

We aim to provide accurate and current information on our Site but:

Errors, including typos or pricing inaccuracies, may occur.
We reserve the right to correct errors, cancel affected orders, or revise content without notice.
Historical content is provided for reference and may not be current.
You are responsible for monitoring changes to our Site.

9. Pricing & Payment

A. Pricing

Prices are listed in your selected currency and may change without notice.
Import duties, customs fees, and taxes are the customer’s responsibility.

B. Payment Methods

Accepted payment methods are listed at checkout.
By submitting payment, you authorize IEMMA or its payment processors to charge your account.

C. Failed Transactions

Orders will not be processed if payment fails.
IEMMA is not liable for delays due to failed payments.

D. Fraud Prevention

Only use your own payment methods.
You are responsible for disputing unauthorized charges with your bank.

10. Orders & Acceptance

Order Placement: Submitting an order is an offer to purchase.
Order Confirmation: You’ll receive an email confirmation. This does not guarantee order acceptance.
Right to Cancel: Orders may be canceled due to product unavailability, pricing errors, or suspected fraud.

11. Shipping & Delivery

Shipping is available to specified regions shown at checkout.
Delivery times are estimates and not guarantees.
Customs delays and fees are the customer’s responsibility.
Risk of loss passes to you upon delivery.
IEMMA is not liable for packages lost due to incorrect addresses.

See our Shipping Policy for more details.

12. Returns, Refunds & Cancellations

Please refer to our Return and Refund Policy for detailed information.

13. Prohibited Activities

You agree not to:

Harm or disrupt the Site’s performance.
Post or share illegal or offensive content.
Abuse promotional offers or conduct fraudulent activity.

14. Intellectual Property

All Site content (text, images, logos, code, etc.) is the property of IEMMA or its licensors.
Do not reproduce or redistribute content without written permission.

15. Limitation of Liability

The Site is provided “as is”, without warranties of any kind.
IEMMA’s liability is limited to the amount you paid for a product.
We are not responsible for indirect or consequential damages.

16. Indemnification

You agree to indemnify and hold harmless IEMMA and its affiliates, officers, directors, employees, agents, and partners from any claims or liabilities arising from: