Shipping policy

Shipping Policy

Thank you for choosing IEMMA. This Shipping Policy outlines important details regarding the delivery of your orders, your responsibilities, and our limitations.

1. Shipping Services and Liability

All deliveries are handled by third-party logistics providers (“Shipping Provider”), which operate independently of IEMMA.
As such:

  • We are not liable for delays, damages, or issues arising during the shipping process.

  • This includes, but is not limited to, negligence or operational failures on the part of the Shipping Provider.

2. Force Majeure and Unforeseen Delays

IEMMA is not responsible for shipping disruptions caused by events outside of our control, including:

  • Labor strikes

  • Natural disasters

  • Technical failures

  • Political unrest

  • Telecommunications issues

  • Pandemics (e.g., COVID-19)

  • Any other force majeure events

3. Shipping Costs and Pricing

  • Shipping fees are calculated and displayed at checkout.

  • IEMMA reserves the right to change, waive, or discount shipping costs at any time without prior notice.

  • Customers may not claim compensation due to such pricing changes.

4. Import Duties and Taxes

  • All import duties, customs fees, and taxes are the customer’s responsibility.

  • IEMMA is not responsible for additional charges imposed by your local customs authorities.

5. Delivery Terms and Process

  • Orders are shipped only after full payment is received.

  • Orders placed after 12:00 PM UAE time will be processed on the next business day.

  • All shipments originate from Dubai, UAE.

  • Express delivery is estimated at 4–5 business days from the date of dispatch.

Order Confirmation and Processing

  • Payment via credit card or payment link must be received by 12:00 PM UAE time for same-day processing.

  • Orders confirmed after that time are treated as if placed the next business day.

6. Order Cancellations

  • Orders can be cancelled within 6 hours of placement.

  • After 6 hours, the order will be prepared for shipment and cannot be cancelled.

  • If the cancellation window has passed, the item may still be eligible for return under our Return Policy.

7. Address Changes

  • Address changes after order confirmation may result in up to a 2-business-day delay.

  • If the order has already shipped, additional shipping fees will apply.

8. Delivery Timeframes

  • Estimated delivery times are calculated in business days (Monday–Friday).

  • The Shipping Provider does not operate on Saturdays or Sundays.

  • Delivery timelines are estimates only and may be impacted by external factors or logistical delays.

9. Failed Delivery Attempts and Additional Fees

  • If the customer is unavailable at the agreed delivery time, delivery will not be completed.

  • The customer must coordinate a new delivery time directly with the Shipping Provider.

  • A second delivery attempt will incur an additional shipping fee, even if the first attempt was missed.

10. Delivery Authorization and Liability

  • Customers may authorize delivery to an alternative location (e.g., doorstep, building reception, or another recipient).

  • If such delivery is accepted:

    • The customer assumes full responsibility for the item.

    • IEMMA will not be liable for loss, theft, damage, or order discrepancies.

11. Agreement to Terms

By placing an order with IEMMA, you acknowledge that you have read, understood, and agreed to all terms outlined in this Shipping Policy.

Need Help?

If you have questions or need support, please contact us: